Welcome to PinnClean. By booking our services, you (“Client,”) agree to the following Terms and Conditions. Please read them carefully.
1. Services
Provided We offer cleaning services based on the package or individual services selected by the customer.
The services provided will be detailed in the booking confirmation email or written agreement.
2. Booking and Scheduling
2.1. Scheduling: Bookings are subject to availability. We reserve the right to reschedule appointments due to unforeseen circumstances, such as staff unavailability or extreme weather.
2.2. Late Changes: Any changes to the booking must be made at least 24 hours in advance. Changes requested less than 24 hours before the appointment may incur a fee .
2.3. Cancellations: Cancellations must be made at least 48 hours before the scheduled service. Cancellations made within 48 hours of the appointment will be charged $50 of the service fee.
3. Payment Terms
3.1. Rates and Pricing: Our rates are as outlined on our website or communicated directly to the customer. Prices are subject to change, but you will be notified of any changes in advance.
3.2. Payment Methods: We accept list payment methods: credit/debit cards, bank transfers, Apple Pay, Zelle, Checks.
3.3. Payment Timing: Payment is due upfront before completion of the cleaning service unless otherwise agreed upon. For recurring services, payment is due on the agreed billing cycle (weekly, bi-weekly, monthly, etc.).
3.4. Late Payments: Invoices that remain unpaid for 2 days after the due date will incur a late fee of amount $50.
4. Customer Responsibilities
4.1. Access to Property: The customer is responsible for providing access to the property at the agreed time. If we are unable to access the property, the full service fee will be charged.
4.2. Preparation of the Property: The customer must remove personal items, clutter, and fragile objects from areas to be cleaned. We are not responsible for damage to items that are not properly secured or moved prior to our arrival.
4.3. Hazardous Conditions: The customer must inform us of any hazardous conditions in the property (e.g., infestations, dangerous surfaces). If the cleaners deem the property unsafe, the service will not be performed, and a cancellation fee may be applied.
5. Satisfaction Guarantee
We strive to provide high-quality services. If you are not satisfied with the service, please contact us within 24 hours of the cleaning, and we will work to address your concerns.
6. Liability
6.1. Damage: While we take care to avoid any damage, we are not liable for pre-existing damage to items, surfaces, or property. In the unlikely event that damage occurs during our service, please report it within 24 hours.
6.2. Valuables: We are not responsible for the loss or damage of valuable items that are not secured or stored in a safe place during cleaning.
6.3. Injury: PinnClean is not liable for injuries sustained by the customer or third parties due to unsafe conditions in the property.
7. Confidentiality and Privacy
We respect your privacy and will not disclose personal information to third parties except as required to provide our services or by law. Please see our Privacy Policy for more information.
8. Termination of Services
We reserve the right to terminate or refuse service to any customer who violates these Terms and Conditions, is abusive to our staff, or whose property poses a risk to our cleaners.
9. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or accidents.
10. Governing Law
These Terms and Conditions are governed by the laws of Tennessee Any disputes arising from these Terms shall be resolved in the courts of Tennessee
By booking our services, you agree to abide by these Terms and Conditions. For any questions or concerns, please contact us at:
Email: [email protected]