At PinnClean ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage our cleaning services or visit our website.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal information from you when you use our services, visit our website, or contact us for inquiries. The types of personal information we may collect include:

• Contact Information: Name, phone number, email address, and physical address.

• Service Information: Details about the cleaning services you request (e.g., type of cleaning, service location).

• Payment Information: Credit card or other payment method details.

• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, and time of visit.

• Other Information: Any other details you provide to us directly via phone, email, or online forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver the cleaning services you request, including scheduling, confirming, and managing your appointments.

• Communication: To contact you with updates, reminders, and promotions related to our services.

• Payment Processing: To process payments for services rendered and resolve any billing issues.

• Improving Our Services: To enhance our website, services, and customer experience based on your feedback and usage patterns.

• Legal Compliance: To comply with any applicable legal obligations or to resolve disputes.

3. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in running our business, such as payment processors, booking platforms, or cleaning supply vendors. These service providers are required to protect your information and use it only for the purposes for which we engage them.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After that, we will securely delete or anonymize your personal data.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to certain limitations (e.g., legal obligations or ongoing business needs).

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in emails or by contacting us directly. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Security of Your Information

We take the security of your personal information seriously and implement reasonable physical, electronic, and administrative measures to protect it.

However, please note that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy practices, or security of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

We will post the updated version on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

PinnClean

212 858 9185

[email protected]